Shipping Policy
We ship all goods within 1 working day from receipt of your order and provide free economy shipping by a courier of our choice, to a UK mainland address with this product.
We may be able to provide other delivery services at individual request, please call us on 01622 765366 to discuss your requirements. This will usually incur an additional cost.
Please note: We are unable to offer collection from our warehouse facility.
Returns Policy
Provided your order is returned to us in conformity with the points detailed below, it is covered by a 14-day money-back guarantee.
Consumer Contracts Regulations apply to individual consumers and do not apply to businesses.
We accept return of orders on the following conditions:
Goods are returned in their undamaged, original packaging
All accessories supplied with the product are present (if the product is a kit, all items constituting the kit must be returned)
The equipment is in its original condition as sold and is unused
The item is faulty and we have been notified within 14 days.
However, we cannot accept returns if:
Software and media products have been opened (it is the purchaser’s responsibility to check software compatibility)
Any software/hardware unlock codes associated with the product have been used/issued
ESD-sensitive devices where the integrity of the shielding packaging has been opened
Custom-made, bespoke or specially-adapted items, including cables, brackets and adaptors where the length/size/type has been specified by the purchaser.
Consumables such as PPE, opened leads and batteries
The returns process:
Give us a call on 01622 765366.
We will issue you with an RMA (Return Merchandise Authorization) number.
Securely package the goods you are returning.
Write your RMA number clearly on the packaging.
Return goods to the below address via a recorded-delivery service:
Security And Electronic Solutions Limited
DEP House,
Buckland Hill,
Maidstone,
Kent ME16 0SQ
Any goods that are lost or damaged in transit will be held as the purchaser’s responsibility. Please take adequate measures to ensure the goods return undamaged.
Note: The returns policy doesn’t affect your statutory rights. Read the full returns policy in terms and conditions.
Once the good are returned to us:
A full refund of the original purchase price (including purchasing delivery charge) will be made within 30 days of the return of the goods.
Returns delivery charges are met by the customer unless the goods are found to be faulty.
Problems with your order:
If you have a problem with your order don’t hesitate to contact us on the numbers listed above and we’ll be happy to rectify the problem.